PKR365 Game Privacy Policy

01 Introduction

PKR365 Game ("we", "us", "our") operates the online gaming platform at pkr365game.org and through our mobile apps for Android and iOS. This Privacy Policy explains how we collect, use, store and protect the personal information of players who register and use our platform.

By creating an account with PKR365 Game you confirm that you have read this Privacy Policy and that you agree to the collection and use of your information in the ways described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

We take data protection seriously. The PKR365 Game platform is designed so that personal data is collected only where it is genuinely needed — to verify your identity, process your PKR deposits and withdrawals, maintain your account, and keep the platform secure for all users.

02 Data We Collect

The categories of personal data we may collect from you include the following:

We do not collect sensitive categories of personal data such as health information, political opinions or religious beliefs. We also do not collect data from or about children under 18 years of age.

03 How We Collect Your Data

PKR365 Game collects personal data through the following channels:

• Directly from you — when you register an account, complete your profile, submit verification documents, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically during use — when you browse the website or use the app, our systems automatically collect technical data such as your IP address, device identifiers, session duration and pages visited. This data is used for security, fraud prevention and platform performance monitoring.
• From payment providers — when you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or your bank, we receive transaction reference data from those providers to confirm and reconcile payments. We do not receive or store your full payment credentials.
• From identity verification partners — where we use third-party services to assist with Know Your Customer (KYC) checks, those partners may share verification outcomes with us. We select KYC partners who operate under their own strict data protection standards.

04 How We Use Your Data

PKR365 Game uses your personal data for the following purposes:

• Account Management: To create, maintain and secure your player account, process logins, and manage your account settings and preferences.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, and to maintain accurate financial records of all transactions on your account.
• Identity Verification (KYC): To verify your identity and age in line with our responsible gaming commitments. We are committed to ensuring all players are 18 or older and that accounts are held in the real player's name.
• Customer Support: To respond to your queries, complaints and requests through live chat and email. Support interactions may be recorded for quality and training purposes.
• Platform Security and Fraud Prevention: To detect, investigate and prevent fraudulent activity, multiple accounts, money laundering, bonus abuse and other prohibited conduct described in our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and apply responsible gaming tools such as deposit limits, session reminders and self-exclusion where requested or where we have concern for a player's wellbeing.
• Promotions and Communications: To send you information about bonuses, cricket and PSL promotions, and platform updates — but only where you have opted in to receive such communications. You can opt out at any time from your account settings or by contacting support.
• Platform Improvement: To analyse aggregated, anonymised usage data so we can improve platform performance, game selection and the overall experience for Pakistan players.

We do not use your personal data for automated decision-making that produces legal effects on you, other than standard fraud detection systems which are always subject to human review when they result in account action.

05 Payment Data and PKR Transactions

PKR365 Game supports deposits and withdrawals in Pakistani Rupees (PKR) through JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and other supported mobile wallets. The following applies to payment data specifically:

• Payment transactions are processed through the secure, encrypted gateways of the respective payment providers. PKR365 Game does not directly handle or store your full card numbers, mobile wallet PINs or online banking passwords.
• We retain transaction reference numbers, transaction amounts, timestamps and the payment method type (e.g., JazzCash) as part of your account's financial record. This data is necessary for dispute resolution, withdrawal processing and financial record-keeping.
• Withdrawal requests are sent only to the payment account registered to your name. Third-party withdrawals are not permitted, which helps protect your funds from being redirected to accounts you do not own.
• If a chargeback or payment dispute is initiated through your bank or mobile wallet provider, we may use your transaction data to investigate and respond to that dispute.

06 Cookies and Tracking Technologies

PKR365 Game uses cookies and similar technologies on the website and in the app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The types of cookies we use are:

• Strictly Necessary Cookies: Required for core platform functions such as keeping you logged in, remembering your bet slip contents and maintaining session security. These cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where errors occur. This data is used to improve platform performance and is not linked to individual players.
• Functional Cookies: Remember your preferences such as language settings, preferred sports market and responsible gaming limits you have set, so you do not need to re-enter these each session.
• Analytics Cookies: Used internally to understand aggregate usage trends. PKR365 Game does not use third-party advertising cookies or allow external ad networks to set cookies on our platform.

You can control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform normally. The PKR365 Game app uses equivalent device-level tracking technologies governed by the same principles described here.

07 Data Sharing and Third Parties

PKR365 Game does not sell, rent or trade your personal data to external parties for marketing or commercial purposes. Your data may be shared in the following limited and controlled circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to complete your deposit or withdrawal. These providers operate under their own privacy and security obligations.
• KYC and Identity Verification Partners: Where we use third-party services to verify identity documents, those partners receive only the data necessary for the verification task and are contractually bound to data protection standards.
• Technology and Hosting Providers: Our platform infrastructure, server hosting and software services are provided by technology partners. These providers act as data processors under our instructions and do not have independent rights to use your data.
• Game Providers: When you play games from third-party providers in our Game Lobby, those providers may receive a player identifier and game session data necessary to run the game. They do not receive your full personal profile.
• Legal and Regulatory Requirements: If we are required by applicable law, court order or legitimate authority to disclose personal data, we will comply with that requirement. Where permitted, we will notify affected players of such disclosures.
• Fraud Prevention and Security: We may share relevant data with fraud prevention services or security partners where we have reasonable grounds to suspect prohibited conduct, money laundering or platform abuse.

08 Data Security

Protecting your personal data and account security is a core commitment at PKR365 Game. The technical and organisational measures we apply include:

• SSL/TLS encryption across all web pages and app screens, ensuring data transmitted between your device and our servers is protected in transit.
• Encrypted storage of passwords and sensitive account credentials. Plain-text passwords are never stored on PKR365 Game systems.
• Access controls that restrict which internal team members can view personal data, limited to those with a genuine operational need.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Fraud monitoring systems that flag unusual login patterns, unexpected withdrawal requests and other anomalies for review.

While we maintain strong security practices, no system connected to the internet can be guaranteed completely secure. You also have a role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access to your account.

09 Data Retention

PKR365 Game retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and financial record-keeping obligations. The general retention principles we follow are:

• Active Accounts: Personal and account data is retained for the duration your account is active on the platform.
• Closed Accounts: Following account closure, we retain core identity and transaction records for a defined period to comply with financial record-keeping requirements and to handle any post-closure disputes or legal requests.
• Verification Documents: Identity documents submitted during KYC are retained for the period required by verification procedures and then securely deleted.
• Support Records: Live chat transcripts and support email records are retained for a reasonable operational period to allow follow-up on unresolved matters, then deleted or anonymised.
• Technical Logs: Server and session logs are retained for a short operational period for security monitoring and then purged on a rolling basis.

When data retention periods expire, personal data is securely deleted from active systems or irreversibly anonymised so it can no longer be linked back to you as an individual.

10 Your Rights Over Your Data

As a registered player on PKR365 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:

• Right of Access: You can request a copy of the personal data we hold about you. We will provide this in a clear format within a reasonable timeframe.
• Right to Correction: If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. You can also update basic contact details directly from your account settings.
• Right to Deletion: You can request that we delete your personal data. We will action this where there is no overriding legal or operational reason to retain it. Note that deletion of your account data will result in permanent account closure.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute is being investigated — you can ask us to restrict how we use your data.
• Right to Data Portability: You can request a structured, machine-readable copy of the personal data you have directly provided to us.
• Right to Object: You can object to your data being used for marketing communications at any time. Opt-out options are available in your account settings or by contacting support.

11 Children's Privacy

PKR365 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. The platform is designed for adults only, and during registration we require date of birth confirmation to help enforce this requirement.

If we discover that an account has been registered by a person under 18, that account will be closed immediately. Any funds deposited will be returned to the payment source used after standard review, and no winnings will be paid out from an underage account.

If you are a parent or guardian and believe that a minor has registered on PKR365 Game, please contact our support team via live chat or at [email protected] immediately so the account can be investigated and closed promptly.

12 Mobile App Permissions

The PKR365 Game app for Android and iOS requests device permissions only where they are necessary for platform functionality. The permissions we may request and why are set out below:

• Camera: Used only during the KYC identity verification process to capture or upload a document image and selfie. Camera access is not used during normal gameplay.
• Storage / Media Access: Required to allow you to upload identity documents from your device's photo library during the KYC process, and to download receipts or transaction confirmations if that feature is available.
• Internet Access: Required to connect to the PKR365 Game platform, load games, process payments and receive live odds updates for cricket and other sports markets.
• Notifications: Optional. If you enable push notifications, we can send you alerts about withdrawal status updates, PSL match start times and relevant promotions you have opted in to. You can turn these off from your device settings at any time.

The app does not access your contacts, call history, messages, location or microphone. If any future version of the app introduces new permission requirements, this policy will be updated to reflect those changes before the update is released.

13 Updates to This Privacy Policy

PKR365 Game may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top. For significant changes that affect your rights or how we use your data, we will notify registered players by email or through an in-platform notification before the new policy takes effect.

Continued use of the PKR365 Game platform after the effective date of an updated policy indicates your acceptance of the changes. If you do not agree with any changes, you should stop using the platform and request account closure by contacting support.

We recommend reviewing this page periodically — especially if you have been away from the platform for a while. The "Last Updated" date at the top of the page tells you at a glance whether anything has changed since you last visited.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the PKR365 Game support team through the following channels:

• Live Chat: Available 24/7 on the website and in the Android and iOS apps. This is the fastest way to reach us for account-specific privacy questions.
• Email: [email protected] — for formal data access requests, deletion requests, or written privacy complaints. Include "Privacy Request" in the subject line so your message is routed to the right team.
• FAQ: The FAQ page covers the most common questions about accounts, payments and data handling and may answer your question without needing to contact support directly.

PKR365 Game aims to acknowledge privacy-related emails within 48 hours and provide a full response within seven working days. For formal complaints that are not resolved through standard support, please escalate by emailing with the subject line "Formal Privacy Complaint" and we will initiate a dedicated review process.